Privacy Policy – Valente

This Privacy Policy describes how Valente ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, make a purchase from valenteamsterdam.nl, or otherwise engage with our services (collectively referred to as the “Services”).

For the purposes of this Privacy Policy, "you" refers to any user of the Services, including customers, website visitors, or any other individual whose information we collect.

Please read this Privacy Policy carefully. By accessing or using any part of our Services, you agree to the collection, use, and disclosure of your personal information as described here. If you do not agree, please do not use the Services.

Changes to This Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated policy will be posted on our website with the revised "Last Updated" date. We encourage you to review the policy regularly.

How We Collect and Use Your Personal Information

To provide our Services, we have collected personal information from you over the past 12 months, and we may continue to do so. What we collect depends on how you interact with us.

In addition to the specific uses listed below, we may also use your personal information to communicate with you, provide and improve our Services, comply with legal obligations, enforce our terms, and protect the safety and rights of Valente, our users, and others.

What Personal Information We Collect

The personal information we collect depends on how you use the Site and our Services. "Personal information" refers to any information that identifies or could reasonably be associated with you.

Information You Provide Directly

This includes:

Contact details: name, address, phone number, email
Order information: billing/shipping addresses, payment confirmation, email, phone number
Account info: username, password, security questions
Shopping activity: items viewed, cart contents, wishlists
Customer service interactions: any messages or information you share with us

Some features require this information. If you choose not to provide it, you may not be able to use those features.

Information We Collect Automatically (Cookies)

We use cookies and similar technologies (pixels, tags, etc.) to collect data on how you interact with our website. This includes:

Device and browser details
IP address
Access times
Activity on our site and within your account
Referring URL and interaction with our ads/emails

Information from Third Parties

We may also collect information from third parties, including:

Platforms like Shopify that support our store infrastructure
Payment providers, who collect billing information to process orders
Analytics and advertising partners, who may track engagement through cookies and similar tools

All third-party data is processed according to this policy. However, we are not responsible for their accuracy or independent privacy policies. Please refer to the section below on Third-Party Websites and Links.

How We Use Personal Information

We use your information to:

Fulfil your orders and process your payments
Communicate about your purchases and account
Provide customer support
Facilitate returns and exchanges
Manage your account
Send shipping notifications and updates
Allow you to leave product reviews

Cookies

Like many websites, we use cookies to:

Enhance your experience
Save your preferences
Conduct analytics
Improve our site and services

For cookie use related to our Shopify-powered store, please refer to Shopify’s Cookie Policy.

How We Share Your Information

We may share your information with trusted third parties, including:

Service providers (IT support, payment processors, analytics, shipping, cloud storage)
Marketing and business partners like Shopify
Affiliates within our business group

In the past 12 months, we have disclosed the categories of information described above for the purposes outlined in this policy.

User-Generated Content

If you post reviews or other public content via our Services, that content may be visible to other users and the general public.

Third-Party Websites and Links

Our website may link to third-party platforms or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has shared personal data with us, please contact us so we can delete it.

Data Security and Retention

We use secure technologies and protocols to protect your personal data.
The length of time we retain your data depends on factors such as account activity and legal obligations.

Your Rights (UK Residents)

Depending on your location, you may have the following rights:

Access your data
Correct inaccurate information
Request deletion
Object to certain uses (e.g. marketing)
Withdraw consent
Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, email us at info@valenteamsterdam.nl.

International Users

Please note that your personal information may be stored and processed outside the UK, including in the EU. We take appropriate safeguards to protect your data in accordance with UK privacy law.

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle your data, please contact us at:

📧 info@valenteamsterdam.nl